We offer a 45-days return policy. If you're not completely satisfied with your purchase, simply contact us at email@example.com within 45 days from the delivery date to arrange for an exchange or refund.
To return or exchange an item, please follow the instructions below:
- Contact us and mention your order reference and the item(s) you would like to return or exchange.
- Send the items in the original packaging with original invoice.
Due to health and hygiene reasons, we do not accept any returns, refunds or exchanges of earrings or any other jewelry that passes through piercings. If you have any questions about this please feel free to contact us.
Returns and exchanges are processed within 7-14 days upon receipt of the package. Please consider sending the return package with tracking information (registered package). We are not responsible for lost return packages without tracking information.
Refunds are issued to your original payment source. If a coupon was used and you requested a partial refund (for example, you bought two items and want to return one), the coupon value will be deducted from the refund amount. Shipping charges of return packages are at the customer's expense. Items not returned will not be refunded. Gift-wrapping fees are non-refundable. Fees for shipping options different from our shipping option "Standard" are non-refundable. Personalized items cannot be returned or exchanged. All exchanges are subject to availability and will be shipped with our shipping option "Standard".
Failure to follow the instructions may cause delay of your refund or receiving of your exchanged item or refusal of the refund or exchange.
We would like to kindly remind you, all the to-be-returned items must be in new or unused condition with original packaging and materials included. "New or unused condition" means that there are no scratches, marks, blemishes, signs of use or wear nor any other damage(s) to the item. We reserve the right to make deductions on the refund amount or refuse the refund or exchange if the item is not in new or unused condition.
Please note that items on sale (items with a discount on their base price) are excluded from this policy and cannot be returned or exchanged. For customers in the European Union, we offer a 14-days return policy for items on sale.
Please note that we don't accept cancellations of any orders. Once you have placed your order, it gets sent for processing and can no longer be cancelled. All orders are final - please make sure you select your items carefully.
If you have any problems with your order please Contact us. We will do our best to help solve any issues you might have.
Faulty items will be exchanged by the same item or another item of your preference, subject to availability. If your original purchase was delivered within the European Union, shipping charges of return packages are at our expense provided the above instructions are followed.
Revocation instruction & withdrawal form
Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to their commercial or independent professional activity:
A. Revocation instruction
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Sparkle GmbH, Am Borsigturm 50, 13507 Berlin, Germany, Tel.: +49 (0) 30 98322179, e-mail: firstname.lastname@example.org) of your decision to withdraw from this contract by means of a clear statement (e.B. a letter sent by post or e-mail). You can use the attached model withdrawal form, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.
1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide sufficient protection against transport damage with appropriate packaging.
2) Please do not return the goods to us free of charge.
3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form
If you wish to cancel the contract, please fill out this form and send it back.
GmbH Am Borsigturm 50
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) _______ / received on (*) ____
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of communication on paper)
(*) Inaccurate deletion