We offer a 45-days return policy. If you're not completely satisfied with your purchase, simply contact us at firstname.lastname@example.org within 45 days from the delivery date to arrange for an exchange or refund.
To return or exchange an item, please follow the instructions below:
- Contact us and mention your order reference and the item(s) you would like to return or exchange.
- Send the items in the original packaging with original invoice.
Due to health and hygiene reasons, we do not accept any returns, refunds or exchanges of earrings or any other jewelry that passes through piercings. If you have any questions about this please feel free to contact us.
Returns and exchanges are processed within 7-14 days upon receipt of the package. Please consider sending the return package with tracking information (registered package). We are not responsible for lost return packages without tracking information.
Refunds are issued to your original payment source. If a coupon was used and you requested a partial refund (for example, you bought two items and want to return one), the coupon value will be deducted from the refund amount. Shipping charges of return packages are at the customer's expense. Items not returned will not be refunded. Gift-wrapping fees are non-refundable. Fees for shipping options different from our shipping option "Standard" are non-refundable. Personalized items cannot be returned or exchanged. All exchanges are subject to availability and will be shipped with our shipping option "Standard".
Failure to follow the instructions may cause delay of your refund or receiving of your exchanged item or refusal of the refund or exchange.
We would like to kindly remind you, all the to-be-returned items must be in new or unused condition with original packaging and materials included. "New or unused condition" means that there are no scratches, marks, blemishes, signs of use or wear nor any other damage(s) to the item. We reserve the right to make deductions on the refund amount or refuse the refund or exchange if the item is not in new or unused condition.
Please note that items on sale (items with a discount on their base price) are excluded from this policy and cannot be returned or exchanged. For customers in the European Union, we offer a 14-days return policy for items on sale.
Please note that we don't accept cancellations of any orders. Once you have placed your order, it gets sent for processing and can no longer be cancelled. All orders are final - please make sure you select your items carefully.
If you have any problems with your order please Contact us. We will do our best to help solve any issues you might have.
Faulty items will be exchanged by the same item or another item of your preference, subject to availability. If your original purchase was delivered within the European Union, shipping charges of return packages are at our expense provided the above instructions are followed.
Revocation instruction & cancellation form
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for cancellation
Right to cancel
You have the right to cancel this contract within 2 month without giving any reason.
The cancellation period will expire after 2 month from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Sparkle GmbH, Reuchlinstraße 10, Aufgang S, 10553 Berlin, Deutschland, Tel.: +49 (0) 30 98322179, E-Mail: email@example.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Exclusion and/or premature expiration of the right to cancel
The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
The right to cancel ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
Reuchlinstraße 10, Aufgang S
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate